Today, communication is the tool that is used as a record of every step taken. Each document is critical to ensuring that things happen the way they should. Each email sent represents the documentation which can be referred to if there’s a problem. That means that it is almost as important to have excellent communication services as it is to provide speedy order fulfillment. It’s not enough to do the job well, you’ve also got to provide almost constant communication that is both accurate and useful to all parties involved.
Nothing in supply chain systems and logistics works perfectly 100% of the time. Sometimes, what you need is to go back and look at an accurate paper trail that shows where a problem occurred. If you’re in the business of supply chain management or you work with a supply chain process that incorporates a number of logistics companies, having accurate documentation comes in handy. Naturally, paper trails are no longer on paper. They are digital, which means that any software you use needs to focus on communication as a tool for documenting transactions and interactions. You may not need paper, but sometimes you need a digital “paper” trail.